Help And FAQ’s
Products & Stock
All of our items are in stock with us at our warehouse in Cape Town, unless the item is marked as 'Sold Out' on the product detail page
Sure, please contact us on 087 152 0222 or email us at info@vivosmartphones.co.za and we will gladly assist you.
We don't offer cellphones on contract, however you can buy any of our products (including cellphones) on credit using Payflex.
We try to ensure we never sell out of your favourite items, but we do sell out from time to time, if there is a particular item you are looking to purchase please contact us on 087 152 0222 or email us at info@vivosmartphones.co.za and we will get back to you with estimated arrival dates.
Do your products work in English?
Ordering
We are an online store only, so we do not have a physical store and orders are dispatched to your desired delivery address from our warehouse. To place an order, you simply need to navigate to the item you would like to purchase on our online store.
Once you have found the item (or items) that you wish to purchase, you will need to click the 'Add to Cart' button to add the item/s to your cart. Once you have added all the items you wish to purchase to your shopping cart, you will need to select 'Checkout' in your shopping cart, which will redirect you to our secure checkout process in order for you to fill in your delivery details and complete your payment.
During the checkout process you will be prompted to select a method of payment, you can pay using your credit card (via Paygate, Payfast or Payflex), Debit Card (via Paygate, Payfast or Payflex), Zapper or Bank Transfer (EFT).
If you select Bank Transfer you will receive our banking details after you complete your purchase, please let us know if you don't receive our banking details by emailing info@vivosmartphones.co.za
Yes! As long as your order has not been dispatched yet, you can make changes to your order. Please contact us on 087 152 0222 or info@vivosmartphones.co.za and we will assist you.
If you would like to cancel your order, please contact us on 087 152 0222 or email us at info@vivosmartphones.co.za and we will assist you.
We will never cancel your order without prior communication. If we have cancelled your order it is most likely that your order was unpaid after multiple payment reminders (for EFT orders).
Delivery
We have a flat rate for delivery cost of R80 nationwide. FREE for orders over R1000.
Orders are packed and dispatched within 1-2 business days of your payment being confirmed. Delivery times vary based on your location, for main centres delivery will take 1 - 3 business days, for outlying areas delivery will take 2 - 5 business days.
Once your order has been picked and packed, you will receive tracking details via email.
Unfortunately, we do not offer collections, however our delivery is fast and efficient, all orders are dispatched within 1-2 working day and delivery to main centres can take as little as one day.
We work hand in hand with multiple courier partners to ensure fast and efficient delivery. Our courier partners for South Africa include Courier It, The Courier Guy and Dawn Wing.
We can't arrange for delivery at an exact time and date, however you will receive tracking updates while your order is with our courier partner, so you'll know when delivery is imminent.
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Yes you can, as long as your order has not been dispatched yet, please contact us on 087 152 0222 or email us at info@vivosmartphones.co.za and we will assist you.
Returns
Yes, you can return an item for a full refund within 7 days of delivery as long as the item is unused and in original packaging. Faulty items can be returned or exchanged within 30 days of delivery.
After 30 days, we will support the balance of the product's original manufacturer warranty.
If you would like to return an item, please send us your order number and return details via email to info@vivosmartphones.co.za and we will assist you.